Collabstr | Frequently Asked Questions
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Influencers

How much does it cost?

There is no up-front cost. We take a 15% transaction fee when you make a sale.

How do I get paid?

Payments are made directly through our website. We use Stripe as our payment processor and support all major credit & debit cards. Once you complete an order, we will deposit the money into your bank account.

Is my payment guaranteed?

As soon as you accept an order, we collect the money from the buyer and place it on hold until the order is complete. This ensures that we protect both sides during every transaction.

Can I decline orders?

Yes, we will give you a chance to accept or decline an order. This gives you the freedom to only choose to work with buyers that align with your brand.

What platforms does Collabstr support?

Currently you can list your services for Instagram, TikTok, YouTube and UGC. We will be adding support for more platforms in the near future.

Do I need to connect to Stripe?

Yes, Stripe is what we use to collect payments and make direct deposits to your bank account. Stripe is used by apps like Lyft and Instacart. Stripe also provides invoices and tax forms for your convenience. Any information you enter into Stripe is not accessible by Collabstr.

Are there binding contracts?

No, we do not ask you to sign any contracts. We are a self-serve platform, you are free to manage your own deals without our involvement. We simply provide the platform for you to advertise your services to brands.

Are you an agency?

No, we are not an agency. We are a marketplace for you to advertise your services, and manage your own brand deals.

Brands

How do I know I will receive the work I paid for?

Collabstr holds your money until the work is completed and approved by you. You will have up to 48 hours once the work has been submitted to ask for a revision or open a dispute with Collabstr.

What are the payment options?

We use Stripe as our payment processor, this allows us to accept all major credit & debit cards.

How are influencers vetted before joining Collabstr?

We verify the identity of each influencer that is listed on the platform. We also do a full audit of their social media to look for signs of fake followers & engagement. We also take into consideration their previous brand deals.

What if an influencer declines my order?

We do not charge you until an influencer accepts your order. So if your order gets declined no action is required from you.